Customer Acquisition Costs (CACs)

We're a business, and not a charity - so everything we do must make economic sense.

Acceptable Business = CAC < Return

Dumb / Useless Business = CAC > Return

 

CONTEXTUAL EXAMPLES

Some of you think we don't know what we're doing - we usually get that from financial illiterates.

 

T-Bills Benchmark Example:

If the final annualized return of providing you with the service gives us less than 30% per annum (typical 182-day rate) because we suspect you're going to clog our systems with inefficiencies, we are obviously not going to be interested in selling a vehicle to you on flexible payment terms - you may have to look elsewhere.

 


 

RELATED PAGES

Business Sense

How we operate

Operational Efficiency

Digital-First Policy

Cashless Policy

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